We Are Here To Help!
Take a look below at our frequently asked questions, and if there are any further questions you may have, please do not hesitate to contact us.
Frequently Asked Questions
What are your minimum order requirements for wholesale accounts?
Our minimum order requirement for wholesale accounts is 20
Can I purchase samples before committing to a larger wholesale order?
Yes, samples can be purchased by emailing us at email@example.com or by ordering from the retail section of our website.
What are the lead times for wholesale orders?
For UK orders, our lead time is 2-3 working days. For international orders, please allow 5-7working days.
Do your products really work?
Yes, our natural haircare products are scientifically formulated and have been proven to deliver exceptional results. Try them out for yourself and see the difference!
Can I customise the labels on your products with my own branding?
Sorry, we do not offer custom labelling. It goes against our terms and conditions to ensure consistency and quality of our branding.
Do you offer any marketing or educational support for wholesale partners?
Yes, we offer marketing and educational support for our wholesale partners, including product images, social media graphics, and educational materials.
What is your return policy for wholesale orders?
Please contact us within 14 days of receipt if you need to return any products. We will work with you to find the best solution.
How do I place a wholesale order and what payment methods do you accept?
You can place wholesale orders through our website or by emailing us. We accept secure payment methods listed in the footer of our website.
Do you offer any discounts for bulk wholesale orders?
Yes, we offer competitive discounts for bulk wholesale orders. We try to maximise our partners profits.
Can I sell your products on my online store or marketplace?
Yes, as a wholesale partner, you are authorised to sell our products on your online store or marketplace. Please refer to our terms and conditions for more details.